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Refund and Cancellation Policy

Last updated: June 2026

This policy explains how cancellations and refunds are handled for services provided by Zuko Labs. By purchasing or subscribing to any Zuko Labs service, you agree to the terms set out below.

1. Scope

This policy applies to all services offered by Zuko Labs, including AI automation systems, custom workflow builds, and Micro-SaaS subscriptions. Zuko Labs does not sell physical products — all payments are for services rendered.

2. Subscription Cancellations

For monthly recurring subscriptions, you may cancel at any time by emailing us at the address below. Cancellation stops future billing, but does not entitle you to a refund for the current billing cycle.

Once cancelled, you will continue to have access to the subscribed service until the end of the billing period you have already paid for. We do not provide partial or pro-rated refunds for unused time within an active billing cycle.

3. Refund Eligibility

Refunds are issued in the following cases:

  • A duplicate payment was made for the same service or subscription.
  • Payment was successfully captured but the service was never activated.

Refunds are not provided in the following cases:

  • Change of mind after a service or subscription has been activated.
  • Partial use of a service or subscription during a billing cycle.
  • Delays caused by the client in providing access, information, or approvals required for implementation.

4. Refunds for Custom Builds

Custom workflow and automation builds are delivered in milestones, as agreed with the client at the start of the engagement. Refunds for custom builds are limited to milestones that have not been delivered, and only when supported by written proof (such as the agreed scope, milestone schedule, or project communication) showing that the milestone was not completed.

Payments for milestones that have already been delivered, reviewed, or accepted by the client are not refundable.

5. Razorpay Disputes and Chargebacks

All payments are processed through Razorpay. If a dispute or chargeback is raised through Razorpay, Zuko Labs will cooperate fully with Razorpay's dispute resolution process and provide any relevant records, communication, or proof of service delivery as required.

6. Refund Timeline

Approved refunds are processed within 5–7 business days and credited back to the original payment method used at the time of purchase.

7. How to Raise a Refund Request

To request a refund or cancellation, email us at gtashokkumar2004@gmail.com or reach us via WhatsApp through our Contact Us page with your order ID and the reason for your request. We will review and respond within a reasonable timeframe.

8. Governing Law

This policy is governed by the laws of India, and any disputes arising from it will be subject to the jurisdiction of the courts in Tamil Nadu, India.